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If a delivery enquiry please give full name. Texts cost standard rate.

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Snow Warnings Banner

Severe weather conditions have disrupted both deliveries and collections across the country.


Despite these conditions DPD will continue to attempt delivery and collection wherever possible.
Click Here for the areas and postcodes that have been particularly affected by the recent weather conditions.

Carriage Rates

1. We use Royal Mail 1st Class Recorded delivery for very small objects at RoughTrax discretion. A minimum of £4.00 + VAT (£4.80) would be charged subject to weight.

2. Courier Bag: £6.99 + VAT (£8.39). This is a large "carrier bag" holding a max. of 5kg subject to size and item being packaged, to courier to mainland UK (not Highlands).

3. Box Rate: £8.75 + VAT (£10.50). Up to 20kg (subject to size) delivered next day by courier to mainland UK (not Highlands). Bulk items maybe charged out more but this will be advised.( please see "In General") For certain Highland postcodes please see point 7 below.

4.
Items such as Tow bars, roll bars, large items will be charged at 15.00 + VAT (£18.00) to courier to mainland UK (not Highlands).

5. Bulk items such as bed liners, or a set of 4 tyres will cost £20.00 + VAT (£24.00) to courier to mainland UK (not Highlands).

6. Cylinder Heads cost £30.00 + VAT (£36.00) to courier to mainland UK (not Highlands).
This involves sending the new unit and collecting your old unit once you are up and running.

7. Scotland / Isle of Man :
In general most of Scotland is a 1-2 day service, however, Highland/Islands areas maybe on a 2/3 day service.

The following Highland and Island postcodes delivery charges will be £13.95 + VAT (£16.74) PER PARCEL;

FK17-99, HS1-9, G83, IV1-28, IV33-51, IV56, IV63, KA27-28, ALL KW, PA20-48, PA60-78, PH18-26, PH30-44, ZE1-3.
Where possible we will use Royal Mail.

Ireland:
Most products purchased over the Internet from our website will have the correct carriage quoted, however please remember to select Northern or Southern Ireland when filling our your delivery details NOT United Kingdom.
On occassion it maybe necessary to requote the carriage charge, if this applies then a member of staff will contact you with the revised carriage quote, only after your confirmation would we take payment.

Channel Isles:
Orders are classed as "Overseas" by couriers, each order has to be weighed and dimensions given to our couriers to obtain a carriage quote. Please call 0117 9869065 with you order and we will be happy quote.

In General: We try to keep our carriage as low as possible, however, some bulky items may have a different carriage rate. RoughTrax will advise should there be any difference in carriage rates other than listed.

Refused Goods: Any consignment that is attempted delivery on a number of occasions and not collected from the local depot or not arranged to be re-delivered with-in the grace period, also if a parcel is refused upon delivery and returned to RoughTrax, there will be a surcharged of £16.95+VAT per parcel that is returned to RoughTrax.



International

RoughTrax can deliver to any of the following countries UK, Republic of Ireland, France, Germany, Belgium, Luxembourg, Netherlands, Monaco, Czech Republic, Italy, Spain, Austria, Denmark, Liechtenstein, Finland, Hungary, Poland, Portugal, Slovenia & Sweden.

If you wish to have your goods sent internationally and your country is not listed we have no objection for you to arrange your own courier to collect from RoughTrax.

If you email RoughTrax info@roughtrax4x4.com your list of goods required we will provide you with the parcel(s) size and weights required by online couriers.

We recommend the following companies who always give the best prices and are most commonly used by our overseas customers;

www.parcel2go.com
www.wedelivertheworld.com
www.interparcel.com



Tracking

We have now moved our dispatch business to DPD depending upon size and quantity of goods being purchased.
DPD on the day of your delivery will send a text message to your mobile and an email (if either are provided) giving you a delivery time slot, this helps customers know when the delivery is likely to be attempted. This has proved very effective as customers no longer need wait in all day.
You can also use our new "Text" system explained by using the "SMS" button below.
Please note that the tracking service can only be used on the day the delivery is to be attempted.

Check your delivery status here -SMS Text Response

Returns

For customers who wish to return any goods here are some of our customers recommended courier companies called Interparcel, Parcel2go & Fast Lane where you can view the range of services and prices to suit you. All offering you very low cost courier rates using some of the biggest carriers in the world. UK & International courier services. Click the following links to take you through to there website:

www.parcel2go.com
www.wedelivertheworld.com
www.interparcel.com

Any consignment that is attempted delivery on a number of occasions and not collected from the local depot or not arranged to be re-delivered with-in the grace period, also if a parcel is refused upon delivery and returned to RoughTrax, there will be a surcharged of £16.95+VAT per parcel that is returned to RoughTrax.

I hope this will have answered some of the queries often asked, however, should you require any more information, or have any doubt then please do not hesitate in contacting RoughTrax on 0117 9869065 or email info@roughtrax4x4.com or you can text us only on 07786206960.

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