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Track your order

All orders are dispatched by RoughTrax with DPD, Parcelforce, DHL or Royal Mail, with all UK mainland orders you will automatically receive an email or text message with the relevant tracking details once your consignment has been created and delivery timeslots on the day of delivery if your details have been provided.

This has proved very effective as customers no longer need wait in all day for your order and once your order is despatched you can check the status of you delivery as they happen. Please note that the tracking service can only be used once your order has been dispatched from RoughTrax and received at the depot, which is usually after 5.30pm weekdays.

If for any reason you have not received an email or text message with your tracking details please contact us by email or send a text message +44(0)7786206960 with your order number or your name and address details with your mobile number and email address, we will confirm contact details and forward all tracking details on to you.

DPD Predict Parcel TrackingDPD Logo

DPD is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day.What's more, DPD’s revolutionary Follow My Parcel service enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot. We even tell you the name of your DPD driver as well as the position you occupy in their delivery queue.

As well as keeping customers informed at every stage of the journey, we believe in maximising choice and convenience. That's why we provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits.

If you wish to reschedule, you can:

  • Select an alternative delivery date.
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD depot
  • Upgrade delivery to before 12 noon or Saturday or Sunday. (Additional fee's apply)

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Parcelforce track and traceParcelforce Logo

With online parcel updates every 15 minutes Parcelforce makes online shopping more convenient & improves your online experience by enabling customers to manage their parcels after they’ve placed their order. You can trust Parcelforce to deliver your parcels and your promises with exceptional quality of service that will keep you coming back.
Parcelforce send notifications on the day before and the morning of delivery, and a one-hour timeslot. Your customers control their delivery by selecting a preferred delivery day or place. Our driver will follow your detailed delivery instructions. Parcelforce also make returns easy with a choice of convenient options.

  • We’ll give a one-hour delivery timeslot notifications and if they’re out when we call, we’ll send a further update on their parcel.

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Royal Mail track and traceRoyal Mail Logo

Royal Mail provides a UK-wide delivery service with online tracking included of any trackable items that have been sent to you, so you can keep tabs on your parcel’s progress.

If you aren’t home, redeliveries are free with Royal Mail. Alternatively, Safeplace allows customers to nominate a safe place where parcels can be left if no one is home to accept delivery.

Want to know when your parcel has arrived? Royal Mail offers the following options for tracked services:

  • Parcel delivery with online tracking
  • Online proof of signature on delivery
  • SMS notification
  • Email notification

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InternationalInternational parcel tracking

With a fast, reliable, and affordable service as standard, we make sending your order overseas (outside of the UK) easy with an online tracking system sent straight to your email after you have placed an order.

All international orders are sent with DPD, DHL, Parcelforce or on some occasions Royal Mail dependent on the product/s you have ordered.

To view the delivery services available with RoughTrax please view our Delivery page.

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